Return and Refund

Wrong or Faulty Item

If an item is deemed as faulty please get in touch with us, Gab and Bub Designs has the right to inspect the item and make the decision if it is indeed faulty or just faulty from misuse. Please contact us within 10 days after receiving the item.

Minor imperfections such as a slight variation in wood grain are not deemed as a fault and therefore cannot be deemed as a faulty item.

After 10 days Gab and Bub Designs cannot be held responsible for any faulty, broken or damaged items. In the event a replacement is issued after 10 days, buyer is responsible for costs of all replacements/parts & all postage costs.

Our returns policy is 10 days, if this time has already passed unfortunately, we cannot offer your a refund or exchange. To be eligible for a refund or exchange, your product must be in its original condition & packaging and unused. After we have received and inspected the product for return we will notify you if you are eligible and organise a refund or exchange for you.

Colours of beads may vary slightly due to the colour calibration of each individual screen.

Change of Mind

Any cancellations are subject to a 5-8% bank processing & handling fee, which will be deducted from your refund amount. This is because fees are being charged from us especially from third party gateways such as Paypal and Afterpay.

You can make changes to an order or cancel an order within 3 hours of placing it. After this time period, our team would have already begun preparing your order for shipment. If the item is already fully made and not yet shipped, we may charge up to 50% and refund the remaining amount. Please note we personally handmake our products and it takes us a lot of time and effort to finish them.

You can email us anytime at support@gabandbubdesigns.com.au.